Join Guardian Tax Today!
Are you ready to jump into the rewarding world of tax management? If you thrive in a supportive environment and enjoy helping people navigate their tax challenges, we have the perfect opportunity for you. Join us at Guardian Tax and be part of a team that makes a difference every day!
What Awaits You:
Imagine a role where each day is an adventure, helping clients with settlement offers, payment plans, and shielding them from IRS audits! As a Client Care Representative, you'll play a crucial role in ensuring a seamless experience for our clients and your career.
- Client Advocate: Serve as the main point of contact, assisting clients with their tax issues and documentation.
- Communication Pro: Handle client interactions via phone and email, ensuring clear and helpful communication.
- Case Manager: Manage a caseload of resolution and tax prep files, providing timely follow-ups and support.
- Goal Oriented: Aim for at least 15 case closures per month and maintain a minimum of 2 hours of talk time daily (3-4 hours preferred).
What We're Looking For:
- Customer Service Experience: Background in call center roles, especially in Debt Settlement, Tax Relief, Student Loan, or similar fields.
- Tech Savvy: Proficient in G Suite, Microsoft Office, and CRM systems.
- Excellent Communicator: Strong written and verbal communication skills.
- Time Management Skills: Ability to juggle multiple tasks efficiently.
- Positive Attitude: Enjoy a fun workspace filled with good music to boost productivity.
- Experience: 6 months to 1 year as a Case Manager is a plus, but not required. No experience? No problem—we provide paid training! We encourage you to apply.
Perks That Spark Joy:
- Game Time: Enjoy breaks with Ping Pong, pool, and foosball. We believe in working hard and playing even harder.
- Music Magic: Let upbeat tunes fuel your day and keep the positive energy flowing.
- Wellness Perks: Free gym membership to keep you in top shape, both mentally and physically.
- Office Oasis: Our indoor/outdoor game room is the perfect escape when you need a break.
- Comprehensive Benefits: Dental, medical, and vision insurance, plus bonus pay.